Property Management Privacy Policy

1. Information We Collect

We collect the following categories of data:

• Account Information: Name, email address, and company details if applicable.
• Property Data: Property addresses entered by users.
• Media Uploads: Photos, videos, and notes related to property inspections.
• Metadata: Timestamps, submission logs, and usage activity.
• Billing Information: Payment data provided when submitting a report (collected and processed by a third-party payment processor).

2. How We Use Your Information

We use the data we collect to:

• Create and manage user accounts.
• Generate and deliver the Imperial Comprehensive Report.
• Communicate with users via email.
• Improve platform performance, reliability, and functionality.
• Train and enhance internal AI systems.
• Comply with legal obligations and enforce our Terms of Service.

3. Data Retention

We retain all submitted data for up to ten (10) years from the date of submission, or until the termination of the associated contract, whichever comes first. After this period, data will be permanently deleted.

4. AI Model Training

We use collected data internally to improve the performance of our platform and AI systems. This data is never sold, externally shared, or used for marketing purposes.

5. User Rights

You may request:

• Access to your personal data;
• Correction of inaccurate data;
• Deletion of data (subject to contractual and legal obligations);
• Information about how your data is being used.

To make a request, contact us at: info@propertytoolbox.app

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your data from loss, misuse, or unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure.

7. Third-Party Services

We may use trusted third-party services to facilitate payment processing or technical support. These providers are contractually obligated to protect your information and use it only as necessary to provide services to us.

8. Children's Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

9. International Users

If you are accessing the App from outside the United States, you acknowledge that your information will be transferred to and processed in the United States.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Users will be notified via email of any material changes. Continued use of the App after such changes constitutes your agreement to the updated policy.