Turbo Arena Terms of Service

1. Who We Are

Turbo Arena is made and published by Creative App Solutions, LLC, a North Carolina limited liability company ("we," "us" or "our"). We also run the servers the game uses online. You can reach us at abraham@casolutions.app.

2. Accepting These Terms

You accept these terms by tapping AGREE & PLAY when the app first starts, on the screen that links to these terms and our Privacy Policy. If your account has not accepted the current version of these terms, the app asks you once more (I AGREE) before you play online, and online play, display names and friends wait until you agree. If you are under 18, or under the age of majority where you live if that is higher, a parent or guardian needs to accept these terms for you (section 3). You can read these terms and the Privacy Policy at any time under SETTINGS > INFO in the app.

You can play Turbo Arena offline against bots without an account. The app itself is licensed to you under section 8, or, if you got it from Apple's App Store, under Apple's Standard EULA (section 12.1).

If you do not agree to these terms, please do not create an account or use the online services.

3. Age, Parents and Guardians

Turbo Arena is for players of all ages offline: anyone can play against bots without an account.

To create an account or play online, you must be at least 13. If you are 13 or older but under 18, or under the age of majority where you live if that is higher, please read these terms with your parent or legal guardian. By letting you create an account, they agree to these terms on your behalf and are responsible for how you use the online services.

We may limit some online features for younger players, or start them with more private settings, where the law or the app stores require it. If we do, the Privacy Policy will explain how before it happens.

The first time the app starts, it asks for your month and year of birth. Players under 13 can play everything offline but cannot sign in, create an account or play online. Players 13 to 17 start with more private settings: other players cannot find them by display name unless they turn on FIND ME BY NAME. Section 14 of the Privacy Policy has the details, including what to do if you gave the wrong birth month or year by mistake.

We will not enforce these terms against a minor where the law does not allow it. For example, where a state law requires a parent's consent through the app store, we will not enforce them against a minor unless we have verified that consent through the app store.

Parents and guardians: if you think your child is using an account without your permission, or you want to know what an account holds or have it deleted, email us.

4. Your Account

• You sign in with Apple or Google on iPhone, or with Google on Android, and you can link both to one account. We use that sign-in only to recognize your account.
• An account is for one person. Do not share it, sell it, trade it or give it away, and do not use someone else's.
• You are responsible for what happens on your account, so keep your phone and your Apple or Google account secure. Tell us if you think someone else has used your account.
• You can delete your account at any time in the app (your account page: the round player button at the top right of the home screen, then ACCOUNT and DELETE ACCOUNT) or by email. A deleted account cannot be restored.

5. Your Display Name

Your display name is shown to other players in matches (over your car, on the scoreboard and on the results), in parties, in friends lists and friend requests, and to players who look you up by name to send a friend request. It does not need to be your real name, and we suggest it is not. You can change it once a day.

Names must follow the rules in section 6. Our name filter refuses some names automatically, and we may reset or remove a name that breaks these terms, pretends to be someone else, or that we are asked to remove for a good legal reason, such as a trademark complaint. If we reset your name, you can pick a new one. When an account is deleted, its name becomes free for other players.

6. Rules of Conduct

We have zero tolerance for objectionable content and abusive players. When you use Turbo Arena, you agree not to:

• Use a display name that is sexual, hateful or discriminatory, harassing, threatening or violent, that promotes self-harm, drugs or anything illegal, that is spam or advertising, or that reveals anyone's personal information, such as a full real name, address, phone number or social media account.
• Pretend to be someone else, including another player, a public figure or us, or suggest that your name or account is official.
• Harass, bully, threaten or stalk other players, including through friend requests.
• Cheat: use modified or unofficial versions of the app, bots, scripts or macros that play for you, bugs you know give an unfair advantage, or tricks with your connection that disrupt a match.
• Agree with other players to fix the result of a match.
• Attack, overload, probe or disrupt our servers, or get around our security, limits, blocks or bans.
• Access or try to access another player's account, or collect information about other players.
• Make false or abusive reports.
• Break the law, or the rules of the App Store or Google Play.
• Use the game for commercial purposes without our written permission, except as section 8 allows for videos and streams.

If you find a bug that gives an advantage, or a security problem, please tell us instead of using it.

7. Reporting, Blocking and How We Moderate

Your tools. You can REPORT and BLOCK any friend and anyone who sends you a friend request, under FRIENDS in the app, and any other player you meet in an online match, from the match results or the scoreboard (players who left early are under PLAYERS WHO LEFT). A report gives a reason: name, cheating, harassment or other. A report from a match can also carry a short note. Blocking someone ends your friendship and any requests between you, stops their requests reaching you and stops them seeing whether you are online, and in matches their name shows to you as BLOCKED PLAYER.

Email. To report a player you cannot report in the app, or anything you believe is illegal, email us with their display name, what happened, and when. For something you believe is illegal, please also tell us why.

How we check. Every display name goes through an automatic filter that checks it against a list of blocked words and reserved names, including look-alike spellings. Apart from that filter and automatic limits, such as how many friend requests, name searches and reports an account can make in an hour or a day, and at most five signed-in devices per account (a sixth sign-in ends the oldest session), we make no automatic decisions about accounts. A person at Creative App Solutions reads every report, and we aim to act on reports of objectionable content within 24 hours.

What we may do. Depending on how serious a problem is and whether it has happened before, we may reset a display name, suspend an account from online play for a time, or close it for good. We may act without warning when a problem is serious. We keep reports as the Privacy Policy describes, and we may pass information to the authorities when the law requires it or when we believe in good faith that someone's safety is at risk.

Suspensions and name resets. While your account is suspended, you cannot sign in, play online or use friends, and the app tells you until when and how to reach us. You can still sign out and delete your account, but deleting it does not end the suspension: the same Apple or Google sign-in cannot make a new account until the suspension would have ended. A display name we reset cannot be used again, by you or by anyone else.

Appeals. Your account has no email address, so we may not be able to tell you first. If you think we got something wrong, email us: a person will look at it again and tell you the outcome and our reasons.

8. Your License to Play

Turbo Arena is licensed to you, not sold. As long as you follow these terms, we give you a personal, limited, non-exclusive, non-transferable and revocable license to install and use the app on phones you own or control, for your own entertainment and not for commercial purposes. If you got the app from Apple's App Store, Apple's Standard EULA governs that license, as section 12.1 explains.

We and our licensors own the game, including its code, servers, cars, arenas, art, sounds, names and logos. Apart from this license, these terms give you no rights in them. Unless the law allows it despite this, you may not copy, sell, rent or distribute the app, modify, decompile or reverse engineer it, remove its notices, or build or run unofficial servers or versions of it.

Videos and streams. You are welcome to share screenshots, videos and streams of your own gameplay, including on channels that earn money from ads, as long as you do not suggest that we endorse you and do not offer the game's art or sounds on their own.

Open-source software. Some parts of the app are open-source software under their own licenses, for example the Godot Engine under the MIT license. Those licenses govern those parts. The app lists them, with their notices, under SETTINGS > INFO > LICENSES.

Feedback. If you send us ideas or suggestions, we may use them without owing you anything.

9. What You Write

The only things you write in the game are your display name and any note you add to a report from a match; quick chat sends only phrases from the app's own list. You keep whatever rights you have in what you write. You give us a worldwide, non-exclusive, royalty-free license to store and copy it, to show your display name to other players, and to review and moderate it, only to run and protect the game and for as long as the Privacy Policy says we keep it. You confirm that you have the right to use it and that it follows these terms.

10. Online Services and Changes to the Game

• Online play needs an internet connection. It may sometimes be unavailable or slow, for example during maintenance, outages or attacks, and we cannot promise it will always work.
• We may change the game, including adding, changing or removing features, modes, cars and balance. To play online you may need the latest version of the app.
• Online features may differ between iPhone and Android, and we may not offer them in every country.
• We may stop running online play. If we plan to shut it down for good, we will give at least 30 days' notice in the app or on this website where we can. Offline play keeps working on the version you have, as far as your phone allows.
• If we give you a test version before a release, it may have bugs or stop working, and it is for you alone, so please do not share it.

11. Ads and Purchases

Turbo Arena is free to download and play, and it shows no ads.

Purchases. On iPhone, the app's STORE sells optional packs of cosmetic items for your car, such as boosts, toppers, goal explosions and demolition sounds. These rules apply to them:

• You buy them through Apple's App Store with your Apple Account, under Apple's terms. Apple handles the payment, and refunds follow Apple's policies and any rights the law gives you.
• A pack is a one-time purchase that stays with your Apple Account: it works on every iPhone signed in to that Apple Account, and RESTORE PURCHASES brings it back, for example after you reinstall the app. If a parent or guardian approves purchases with Ask to Buy, a pack waits until they do.
• What you buy is a license to use those items in the game, not property. Items have no cash value and cannot be sold, transferred or exchanged for money outside the game.
• Items are cosmetic: they change how your car looks and sounds, not how it plays. Nothing you can buy has random contents; if we ever sell anything with random contents, we will show the odds before you buy it.
• Purchases are not available on Android yet.

Ads. We may add ads in the future. Before a version of the app with ads is released, we will update these terms and our Privacy Policy and tell you in the app. If we do, at least these rules will apply:

• Ads may come from other companies' ad networks. We will show ads, including ads that use your device's identifiers, only where the law allows and only after you agree where the law requires it. Ads based on your personal information (personalized ads) will be shown only to adults who agree to them where the law requires it.
• Players who tell us they are under 13 will not be shown ads. Players who tell us they are under 18 will never be shown personalized ads or asked to allow tracking. Any ads they see will not be based on their past activity or a profile, although, like other mobile ads, they can still use the device's approximate location (from its IP address) and identifiers to limit how often an ad is shown, measure ads and prevent fraud.
• If you can choose to watch an ad for a reward, we will show you the reward before the ad and give it to you when the ad finishes. Rewards have no cash value and cannot be sold or exchanged for money.

12. Apple, Google and Other Companies

The app store you got Turbo Arena from applies its own terms to your download. Sign in with Apple, Sign in with Google and purchases through the App Store run under Apple's and Google's own terms. You must also follow any other company's terms that apply when you use the game, such as your mobile data plan.

12.1 If You Got the App From the App Store

If you got the app from Apple's App Store, you and we also agree that:

• These terms are between you and us only, not with Apple. We, not Apple, are solely responsible for the app and its content.
• Your license to use the app is limited to Apple-branded products that you own or control, as the Usage Rules in Apple's Media Services Terms and Conditions allow, except that other accounts linked to yours through Family Sharing may also use it.
• We alone are responsible for maintaining and supporting the app. Apple has no obligation to provide any maintenance or support for it.
• If the app fails to meet any warranty that applies to it and that these terms do not disclaim, you may tell Apple, and Apple will refund the price you paid for the app, if any. To the fullest extent the law allows, Apple has no other warranty obligation for the app, and any other claims, losses, liabilities, damages, costs or expenses caused by such a failure are our responsibility, to the extent these terms do not disclaim them.
• We, not Apple, are responsible for dealing with any claim by you or anyone else about the app or your use of it, including product liability claims, claims that the app does not meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If anyone claims that the app, or your having or using it, infringes their intellectual property rights, we, not Apple, are responsible for investigating, defending, settling and discharging that claim.
• You confirm that you are not located in a country that is subject to a U.S. Government embargo or that the U.S. Government has designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Questions, complaints and claims about the app should be sent to us, using the details in section 20.
• Apple and Apple's subsidiaries are third-party beneficiaries of these terms. Once you accept these terms, Apple has the right, and is treated as having accepted the right, to enforce them against you as a third-party beneficiary.

Apple's standard Licensed Application End User License Agreement (the "Standard EULA") governs your license to use the app. These terms govern our online services (your account, online play and friends) and everything else between you and us. If the two conflict, the Standard EULA prevails for your license to the app, and these terms prevail for the online services.

12.2 If You Got the App From Google Play

Google Play's terms apply to your download. Google is not a party to these terms and is not responsible for the game.

13. Disclaimers

TURBO ARENA AND OUR ONLINE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. We do not promise that the game will be free of bugs, uninterrupted or secure, or that your account, display name or friends list will never be lost.

We are not responsible for what other players do, though we act on reports as section 7 describes.

Some states do not allow some of these disclaimers. If you live in one of them, you keep the rights your state's law gives consumers, and nothing in these terms takes them away.

14. Limits on Our Liability

To the fullest extent the law allows:

• We are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost data, progress, goodwill or profits, arising out of these terms or the game, even if we were told they were possible.
• Our total liability to you for all claims arising out of these terms or the game is limited to the greater of (a) the amount you paid us in the 12 months before the claim arose and (b) US$50.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

15. If Someone Makes a Claim Because of You

If you break these terms or the law while using the game and someone makes a claim against us because of it, you agree to cover our reasonable losses and costs from that claim, including reasonable legal fees, to the extent the law allows.

16. Ending These Terms

You can stop playing at any time, and you can delete your account in the app or by email.

We may suspend or close your account, or stop providing the online services to you, if you seriously or repeatedly break these terms, if the law requires it, if it is needed to protect other players or the game, or if we stop running online play (section 10). If we close your account, you lose it along with its display name, friends, friend requests and blocks, as the Privacy Policy describes. Packs you bought stay with your Apple Account (section 11).

Sections 8 (apart from the license itself), 9, and 13 to 19 continue to apply after these terms end.

17. Disputes and the Law That Applies

Talk to us first. If you have a problem with the game or these terms, please email us with your display name, your platform, what went wrong and what you would like us to do. We will try to sort it out within 30 days. This does not stop you from going to a small claims court, and it does not affect any deadline the law gives you.

Governing law. These terms, and any dispute about them or the game, are governed by the laws of the State of North Carolina and applicable U.S. federal law, without regard to conflict of laws rules.

Courts. Any dispute will be decided by the state or federal courts located in North Carolina, and you and we agree to their jurisdiction, unless the law where you live gives you the right to bring the claim in your local courts. Either of us may instead bring a claim in a small claims court that has jurisdiction over it.

18. Changes to These Terms

We may update these terms, for example when the game gets new features or the law changes. We will post the new version on this page and update the "Last updated" date at the top. If a change materially affects your rights, we will tell you in the app before it takes effect and, where the law requires it, ask you to agree again. A change does not apply to a dispute that arose before it. If you do not agree to a change, you can stop using the online services and delete your account.

19. General

• These terms and the Privacy Policy are the whole agreement between you and us about Turbo Arena, along with the app store terms in section 12.
• If a court finds part of these terms unenforceable, the rest still applies.
• If we do not enforce part of these terms straight away, we can still enforce it later.
• You may not transfer these terms or your account to anyone else. We may transfer these terms to a company that takes over Turbo Arena, and your rights under them stay the same.
• We are not responsible for failures caused by events beyond our reasonable control.
• These terms do not create a partnership, employment or agency relationship between you and us.
• If these terms are ever translated, the English version applies where the two differ.